Multi-unit QSR
The same standard in store one and store four.
You cannot be in every store at once. The leaders who are need the same checklist, the same training path, and the same definition of finished. That is the whole job, and it is what this was built for.
The problem
What usually breaks across three locations.
Where the standard slips
- The opening checklist gets done at one store and not the other, and you find out on Monday.
- A new hire in store three is trained differently from the one in store one, because the person training them is different.
- You drive between locations to learn things a phone could have told you.
- Something goes wrong at 6am and nobody mentions it until the shift is over.
Why spreadsheets stop working
One store can run on a clipboard and a group text. Four cannot, because there is no longer one person who sees everything. The information exists, it is just spread across four buildings and nobody has a view of all of it at once.
The fix is not more reporting. It is having every store work from the same list, and letting the roll-up happen on its own.
What we build for it
Same list everywhere. Different view per role.
An hourly team member, a shift leader and a director open the same app and see different things. That is what makes it usable on the floor.
- One training path Every store trains from the same boards, so a team member who transfers is not starting over and a director can see who has finished.
- Check-ins that roll up Daily check-ins logged per person and per store, with anything overdue flagged when it goes overdue. You see the pattern before it becomes a conversation.
- Walkthroughs and checklists on one template Change the standard once and every building has the new version the same day.
- Role-based access Evaluations and confidential notes reach the people they should and nobody else. Access is enforced on the server.
- Reports worth opening Cross-location totals and per-store detail in one place, so the weekly review starts with the numbers already together.
The work
Running today at three locations.
Northgate Kitchen Co. stands in for a real client: real numbers, changed name.
What it replaced
A clipboard at each store, a shared spreadsheet nobody trusted, and a group text where training questions went to die.
What changed
Check-ins, training, evaluations, walkthroughs and shift notes moved into one place, on the phone each team member already carries. It installs like an app and works on whatever device someone already carries, which matters more than it sounds when half your team is part-time.
Talk about something similarTell us which store is the one you worry about.
Three fields. We read every one within one business day, and tell you plainly if we are the wrong fit.