Multi-unit QSR
The same standard in store one and store four.
You cannot be in every store at once. The leaders who are need the same checklist, the same training path, and the same definition of finished. That is the whole job, and it is what this was built for.
The problem
What usually breaks across three locations.
Where the standard slips
- The opening checklist gets done at one store and not the other, and you find out on Monday.
- A new hire in store three is trained differently from the one in store one, because the person training them is different.
- You drive between locations to learn things a phone could have told you.
- Something goes wrong at 6am and nobody mentions it until the shift is over.
Why spreadsheets stop working
One store can run on a clipboard and a group text. Four cannot, because there is no longer one person who sees everything. The information exists, it is just spread across four buildings and nobody has a view of all of it at once.
The fix is not more reporting. It is having every store work from the same list, and letting the roll-up happen on its own.
What we build for it
Same list everywhere. Different view per role.
An hourly team member, a shift leader and a director open the same app and see different things. That is the part that makes it usable on the floor instead of an admin chore.
- One training path Every store trains from the same boards, so a team member who transfers is not starting over and a director can see who is actually finished.
- Check-ins that roll up Daily check-ins logged per person and per store, with overdue surfaced rather than discovered. You see the pattern before it becomes a conversation.
- Walkthroughs and checklists on one template Change the standard once and it changes in every building, instead of four laminated sheets slowly drifting apart.
- Role-based access Evaluations and confidential notes reach the people they should and nobody else. This is enforced on the server, not hidden in the interface.
- Reports an operator actually opens Cross-location totals and per-store detail in one place, so the weekly review is reading rather than assembling.
The work
This is not theoretical.
Northgate Kitchen Co. stands in for a real client. The numbers are theirs. The name is not.
What it replaced
A clipboard at each store, a shared spreadsheet nobody trusted, and a group text where training questions went to die.
What changed
Check-ins, training, evaluations, walkthroughs and shift notes moved into one place, on the phone already in the team member's apron pocket. It installs like an app and works on whatever device someone already carries, which matters more than it sounds when half your team is part-time.
Talk about something similarTell us which store is the one you worry about.
Three fields. We read every one within one business day, and if we are not the right fit we will say so.